After receiving the payment from the customer, we purchase the domain from the third party for which you have ordered. So the customer's money is spent. Therefore we cannot refund the money. However we have kept a moneyback facility of 3 hours. If the customer is not satisfied with our service after payment, he can cancel the order within 3 hours after payment.
Our customer care representatives shall connect with you to understand the scenario and as per their discretion shall refund the subscription. Money once refunded shall reach to the respective payment method in 7-10 working days.